If you work in the service industry or customer service, you might appreciate the outrageous stories that fill Not Always Right‘s website. Occasionally, though, they have brilliant stories that are shared.
The following occurred at a bank somewhere in Yorkshire, England.
(I am in a bank after losing my purse, looking visibly distressed, in the queue after dealing with a customer service agent that was no help.)
Bank Teller: “May I help you, sir?”
Me: “I’m sorry, but I’m not a ‘sir.’”
Bank Teller: “Oh. Do you mind if… I… uh…”
Me: “Ask if I’m transgender?”
Bank Teller: “Yes.”
Me: “Yes, I am. I have just lost all my cards, and I can’t get replacements issued, because they’re saying I’m not who I say I am.”
Bank Teller: “That’s fine. Someone I’m close to faces similar issues to you. If you can just confirm some security details, I can get you some new cards and give you some money from your account.”
Me: “Brilliant, thank you.”
(After confirming my details:)
Bank Teller: “I have an idea; I could place a note on your account. It may not help, but next time you could mention that if they look in the customer notes that you are a transgender person. Here:” *shows me some text on the screen*
Me: “That’s perfect. Thank you.”
Bank Teller: “No worries. You shouldn’t be faced with more problems when you’re already having a bad day.”
(Thank you, anonymous bank teller. You restored my faith in humanity!)